インタラクション、カレンダー、チケット管理、音声、および顧客とのコミュニケーション。
Log calls, emails, meetings, and notes on records so the whole team shares context.
Schedule meetings, assign tasks, and connect follow-ups to CRM records.
Capture support requests, assign agents, and resolve issues with full customer context.
Place calls from EDGE Sword, log outcomes, and keep voice touchpoints on the timeline.