Manage bookings

Bookings centralizes reservations — from walk-ins to multi-night stays — and ties them to guest profiles used across Hospitality.

Please note:

• Checked-in stays update Rooms and housekeeping status and can open folios on Run the point of sale — settle charges before checkout to avoid locked room states.
• Permissions separate create, modify, and cancel actions; ask an admin if a button is missing.

Create a reservation

1. Open Bookings
2. Select dates, party size, and room or table preference — table holds use the same inventory as Dining floors and tables when dining is part of the stay.
3. Attach or create a guest profile (name, phone, loyalty ID)
4. Confirm status: tentative, confirmed, checked in, or cancelled

Front desk and hosts see the same timeline when multiple properties or floors share one workspace.

Booking lifecycle

Status	Meaning	Typical next step
Tentative	Hold without guarantee	Confirm or release
Confirmed	Guaranteed arrival	Check in on date
Checked in	Guest on premises	POS / room charges
Checked out	Stay complete	Final invoice
Cancelled	Released inventory	Archive

flowchart LR
  A[New booking] --> B{Tentative or confirmed?}
  B -->|Tentative| C[Hold inventory]
  B -->|Confirmed| D[Block room / table]
  D --> E[Check in]
  E --> F[POS & housekeeping]
  F --> G[Check out & settle]

Links to rooms and POS

Checked-in bookings update Rooms and housekeeping status and can open folios on Run the point of sale. Charges post back to the guest profile for a single settlement at checkout. Pre-ordered set menus can reference published Recipes and menu items attached to the reservation notes.

Tips

• Use notes for allergies, VIP flags, or late arrival
• Release tentative holds before end of day to free inventory
• Permissions separate create, modify, and cancel actions — ask an admin if an action is missing