سروس کی شرائط

These Terms of Service ("Terms") govern access to and use of the EDGE Sword websites, knowledge base, documentation tools, and cloud platform (collectively, the "Services") provided by EDGE Sword Inc.("EDGE Sword", "we", "us", or "our"). EDGE Sword is a product of AYSHX Inc.and its affiliates (together, "AYSHX").

By creating an account, executing an order form, or using the Services, you agree to these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Services.

Our Privacy Policy explains how we collect and process personal information.

1. Definitions

• Customer / You: the individual or organization that subscribes to or uses the Services.
• User: an individual authorized by Customer to access a workspace.
• Tenant / Workspace:Customer's isolated instance of the platform.
• Customer Data: data, content, and materials submitted to or generated in the platform by Customer or Users.
• Website: marketing and documentation sites such as https://www.edgesword.com and related localized paths.
• Platform: the EDGE Sword application (e.g. https://os.edgesword.com) and APIs.
• Order Form: an ordering document, checkout flow, or enterprise agreement specifying plan, fees, and limits.
• DPA: a Data Processing Addendum covering processing of personal data in Customer Data where required.

2. The Services

EDGE Sword is a multi-tenant business platform that may include CRM, sales, marketing, HR/operations modules, scheduling, messaging integrations, analytics, media storage, automation, AI-assisted features, and the Meridian desktop time-tracking agent (app activity and optional screenshots while a User is clocked in), as enabled for your plan. The Website provides product information, a knowledge base, and documentation assistance.

We may modify, suspend, or discontinue features with reasonable notice where practicable. Beta or preview features are provided as-is and may change or end without notice.

3. Accounts and eligibility

• You must provide accurate registration information and keep it updated.
• Users must be at least 16 years old.
• You are responsible for credentials, User access, and all activity under your workspace. Enable MFA / passkeys where available and notify us of unauthorized access promptly.
• You must ensure Users comply with these Terms and applicable law.

4. Subscriptions, fees, and taxes

• Subscriptions renew automatically for the same term unless cancelled before renewal per your plan settings or Order Form.
• Fees are billed in advance (monthly or annually as selected). Overages (users, storage, API, messaging, or other metered usage) may incur additional charges as described in your Order Form or plan documentation.
• Fees are non-refundable except where required by law or expressly stated in an Order Form.
• You are responsible for applicable taxes; we may collect them where required.
• Non-payment may result in suspension or termination.
• We may change pricing with at least 30 days' notice for the next renewal period, unless your Order Form states otherwise.

5. Customer Data, privacy, and GDPR

5.1 Ownership

You retain all rights to Customer Data. We do not claim ownership of Customer Data.

5.2 License to process

You grant us (and AYSHX acting for us) a limited license to host, process, transmit, and display Customer Data solely to provide and secure the Services, to prevent abuse, and as otherwise described in the Privacy Policy or DPA.

5.3 Your responsibilities

• Ensure Customer Data is accurate and lawfully collected
• Obtain all notices and consents required under GDPR, UK GDPR, ePrivacy, CCPA/CPRA, and other applicable laws for data you submit (including end-customer and employee data)
• Configure roles, retention, and integrations appropriately for your compliance needs
• Enter into a DPA with us when you require one for EEA/UK processing; contact privacy@edgesword.com or your account manager

5.4 Security and export

We implement security measures described in our Privacy Policy and enterprise materials. You may export Customer Data through product tools or by requesting support export assistance.

5.5 Deletion

Upon termination, Customer Data is typically retained for up to 30 days for recovery, then deleted or anonymized, unless law requires longer retention or you request earlier deletion through the product termination flow. See the Privacy Policy for details.

5.6 Meridian desktop agent

Meridian is an optional desktop app that records time and, if you enable it, app activity and screenshots while a User is clocked in. You configure capture in the workspace (organization-wide, by department, or by person). Users cannot override that policy from the app.

If you enable Meridian capture, you represent and warrant that you will:

• Provide all notices, policies, works-council / union consultation, DPIAs, and consents (if any) required under employment, privacy, and workplace-surveillance law in every country where you assign capture — including GDPR / UK GDPR, US state electronic-monitoring statutes, Canadian PIPEDA and provincial rules, Australian workplace-surveillance laws, UAE PDPL and similar GCC laws, Pakistan PECA and labour rules, and India DPDP, as applicable
• Not rely on in-app OS permission prompts or this product as your only legal notice to employees
• Assign capture only where you have a documented work purpose; keep access to Eye and activity reports on a need-to-know basis; and set retention appropriate to that purpose
• Not use Meridian for unlawful surveillance, covert monitoring without a lawful basis, capturing audio of calls, or monitoring people who are not your employees or contractors in that workspace

Screenshots may include personal or third-party content visible on the display, especially on a personal device. Optional PII redaction reduces some identifiers on-device; it is not a substitute for a lawful basis or for limiting assignment. EDGE Sword is not your employment lawyer; in-product regional disclaimers are guidance only.

6. Acceptable use

You may not, and may not allow others to:

• Violate law, third-party rights, or these Terms
• Upload malware or attempt unauthorized access to systems or data
• Interfere with Service integrity, security, or other customers
• Reverse engineer the platform except where mandatory law permits
• Use the Services for spam, phishing, fraud, or unlawful surveillance (lawful, noticed workplace monitoring that you configure in Meridian is permitted subject to Section 5.6)
• Resell, sublicense, or provide the Services to third parties except as permitted
• Scrape or harvest data except through documented APIs within rate limits
• Misuse messaging channels (email, SMS, WhatsApp, Meta) in breach of anti-spam or platform policies
• Submit unlawful, infringing, or highly regulated data without proper controls

We may investigate violations and suspend or terminate access, or report conduct to authorities when appropriate.

7. Third-party services and integrations

The Services may interoperate with third parties you enable (including Meta/Facebook, WhatsApp, Google, Slack, Twilio, Clearbit, payment gateways, accounting systems, AI providers, analytics, and others). Your use of those services is subject to their terms and privacy policies. You are responsible for maintaining credentials, complying with their rules (including Meta Platform Policy and WhatsApp Business / Commerce policies), and obtaining recipient consent for messaging.

We are not liable for third-party outages, policy changes, or data handling outside our reasonable control. Revoking an integration may limit related features.

8. AI features, media, and infrastructure

• AI: Optional AI features (documentation assistant, search, automation, vision, etc.) send prompts and necessary context to providers such as OpenAI, Anthropic, or Google. Outputs may be inaccurate; you must review before relying on them for business decisions. Do not input data you are not permitted to process with such providers.
• Media and files: Uploaded media and attachments may be stored in our object storage and delivered via CDN endpoints (for example, storage and CDN hosts under the edgesword.com domain). You are responsible for rights to content you upload.
• Hosting: Website surfaces are commonly hosted on Vercel; application APIs, workers, and related services commonly run on Railway; data may reside in MongoDB, Redis, and object storage as described in the Privacy Policy. Regions and configurations may vary by Customer agreement.
• AYSHX: AYSHX may provide engineering, support, and operational services for EDGE Sword. Support tickets from the documentation experience may be handled by the AYSHX support team under EDGE Sword branding.

9. Intellectual property

• The Services, software, branding, and documentation (excluding Customer Data) are owned by EDGE Sword, AYSHX, or their licensors. You receive a limited, non-exclusive, non-transferable right to use the Services during your subscription.
• Feedback you provide may be used by us without obligation or compensation.
• "EDGE Sword", "EDGE", "AYSHX", and related marks are trademarks of their respective owners. You may not use them without prior written permission, except to identify your use of the product factually.

10. Confidentiality

Each party may receive confidential information of the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms, except for information that is public, independently developed, or required to be disclosed by law (with notice where legally permitted).

11. Warranties and disclaimers

EXCEPT AS EXPRESSLY STATED IN AN ORDER FORM OR DPA, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EDGE SWORD, AYSHX, AND THEIR AFFILIATES AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Indemnification

You will defend and indemnify EDGE Sword and AYSHX against claims, damages, and costs (including reasonable attorneys' fees) arising from: (a) Customer Data; (b) your or your Users' misuse of the Services; (c) violation of these Terms or law; (d) your messaging or marketing practices through connected channels; or (e) your configuration or use of Meridian workplace monitoring, including failure to give required employee notices or to have a lawful basis.

14. Suspension and termination

• You may cancel per plan settings; access typically continues through the end of the paid term unless otherwise stated.
• We may suspend or terminate for material breach, non-payment, legal risk, or harm to the Services or others, with notice when reasonably practicable.
• Provisions that by nature should survive (including IP, confidentiality, disclaimers, liability limits, indemnity, and dispute terms) survive termination.

15. Export and sanctions

You must comply with applicable export control and sanctions laws. You may not use the Services if you are prohibited under US or other applicable sanctions regimes.

16. Governing law and disputes

These Terms are governed by the laws of the State of California, USA, excluding conflict of law rules. Courts located in San Francisco County, California, will have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect IP or confidential information. If mandatory consumer law in your country of residence provides otherwise, those protections still apply.

Enterprise Customers may agree to alternate dispute resolution terms in an Order Form.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted with an updated "Last updated" date and, where appropriate, notified by email or in-product notice. Continued use after the effective date constitutes acceptance, except where prohibited by law or your Order Form requires explicit consent.

18. General

• These Terms, the Privacy Policy, any DPA, and Order Forms are the entire agreement regarding the Services and supersede prior related agreements (except that a signed enterprise agreement controls if it conflicts).
• If a provision is unenforceable, the remainder remains in effect.
• You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a corporate transaction.
• Failure to enforce a provision is not a waiver.
• Neither party is liable for delays caused by events beyond reasonable control (force majeure).
• Notices to EDGE Sword may be sent to legal@edgesword.com. Notices to you may be sent to your account email or admin contacts.

19. Contact

EDGE Sword Inc. · 548 Market St · San Francisco, CA, United States
Legal: legal@edgesword.com
Support: support@edgesword.com
Privacy: privacy@edgesword.com
AYSHX licensing: legal@ayshx.com